Boom Shankar are 100% committed to our customer service, we love knowing that our customers are happy and satisfied with their purchases. We understand that buying online is convenient, however sometimes items just don’t fit or suit. If for any reason you are unhappy with items in your order, simply return it to us within 28 business days of purchase, in the condition you received it in (tags attached) and we will happily exchange, provide a store credit or give a refund (refund only on full priced or faulty item). If the item you received is faulty, please contact us and let us know if you would like to exchange or refund. No exchange or credit on sale items $40 and under.
HOW DO I RETURN AN ITEM?
Every online purchase comes with a Returns Form which we ask you to fill out and return with any unsuitable/faulty item. This form allows you to nominate for a credit, exchange or refund (refund only on full priced or faulty item). If exchanging, it’s a super idea to drop us an email or phone to let us know what item you are after (including style name, colour and size ) so we can put it aside for you. That way you won’t miss out!
PURCHASED AN ITEM FROM A BOOM SHANKAR STOCKIST?
- If you wish to return or exchange an item purchased from one of our stockists, you will need to organise this directly with them, as per their terms.
- If the item is faulty, you must arrange with the stockist from whom you brought the item, and they will issue you a refund or organise a replacement subject to availability.
- Boom Shankar cannot process returns, refunds or exchanges for items purchased from a Boom Shankar stockist please contact that stockist directly for their return/exchange policy regarding your purchase.
DO I PAY FOR MY RETURN POSTAGE?
If an item we have sent you is faulty or incorrect, we will gladly pay for the return and replacment postage. Please contact us and we will organise the return. If you have simply had a change of mind or prefer another colour/size etc, we ask that you cover the cost of the returning item and include a pre-paid satchel for your new chosen item to be returned to you.
CAN I RETURN SALE ITEMS?
Items over $40 each can be returned for an exchange or credit, just not a refund ( unless faulty ). Sale items $40 and under cannot be exchanged/credited. Returns on items $40 and over will be accepted within 28 business days of purchase.
Boom Shankar offers a full refund service on Full priced or faulty items only.
We wish for your online shopping experience to be enjoyable and fun, if you have any questions please feel free to contact the Boom Shankar team at our Head Office.
We are here to help:
Monday - Friday:9.00am - 4.30pm
Phone: 07 5474 2304
Purchasing from Boom Shankar means you have read and agreed to these terms.